IR Collaborate (Contact Centers)
from IR (Integrated Research)
Real-time contact centre quality monitoring within the IR Collaborate platform, covering voice and video quality, call setup, and system availability for financial services and enterprise customers.
in:
Customer Service
Solutions that record customer interactions, facilitate quality assessment, and identify training opportunities for service representatives.
IR Collaborate (Contact Centers)
Publicly available data, summarised using AI.
If you are the vendor, claim your page