Cogito
from Expert System (Cogito)
Real-time AI co-pilot platform for customer-facing teams that provides live agent assistance, conversation analysis, and quality monitoring. Processes speech and text interactions to extract insights, detect sentiment and compliance risks, and guides agents during customer interactions. Used across financial services, insurance, and customer service operations.
in:
Customer Service
Solutions that record customer interactions, facilitate quality assessment, and identify training opportunities for service representatives.
Cogito
Publicly available data, summarised using AI.
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