ActivID Authentication Appliance
from HID Global
Hardware-based authentication solutions including smart cards, tokens, and card readers that provide multi-factor authentication, secure transaction signing, and PKI-based authentication for financial transactions and enterprise access.
Category:
Secure Authentication Hardware
Physical devices such as security tokens, smart cards, and biometric readers that provide multi-factor authentication for payment approvals and system access.
Analysis on right >
Secure Authentication Hardware analysis
Vendor Support and Service
(10 Yes /10 Known /10 Possible features)
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1. Onsite Support Availability
Ability to request onsite engineer visits for urgent incidents.
Onsite support availability is offered for premium/enterprise contracts.
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2. Proactive End-of-Life Notifications
Alerts about support and update discontinuation for hardware models.
Proactive end-of-life notifications issued to customers for hardware lifecycle management.
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3. Automated Ticketing System
Structured, trackable process for raising and resolving issues.
Automated ticketing system is used for all support and maintenance issues.
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4. Community and User Forums
Active information-sharing spaces for users and admins.
HID maintains user community and support forums.
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5. Local/Regional Technical Presence
Access to in-region expertise and hardware support.
Regional/local technical support teams operate globally.
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6. Customer Training Services
Provision of onboarding and specialist training for treasury staff.
Customer onboarding/training services offered by HID as part of implementation.
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7. Custom SLAs
Option to negotiate Service Level Agreements for uptime, support speed, etc.
Custom SLAs for uptime and support available for enterprise customers.
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8. Dedicated Account Manager
Named support resource for ongoing partnership and escalation.
Named account managers available for large/enterprise deployments.
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9. Comprehensive Documentation
Extensive user and administrator guides with troubleshooting.
Comprehensive documentation and troubleshooting guides are provided.
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10. 24/7 Technical Support
Round-the-clock assistance from vendor support teams.
24/7 technical support provided as a standard enterprise service.
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Cost and Licensing
(8 Yes /8 Known /10 Possible features)
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Security Monitoring and Incident Response
(8 Yes /8 Known /10 Possible features)
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Scalability and Performance
(6 Yes /6 Known /10 Possible features)
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Operational Resilience and Availability
(6 Yes /6 Known /10 Possible features)
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Usability and User Experience
(8 Yes /8 Known /10 Possible features)
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Compliance and Regulatory Support
(9 Yes /9 Known /10 Possible features)
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Integration and Interoperability
(9 Yes /9 Known /10 Possible features)
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User Management
(7 Yes /7 Known /10 Possible features)
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Hardware Security
(9 Yes /9 Known /10 Possible features)
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Authentication Methods
(9 Yes /9 Known /10 Possible features)
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Publicly available data.
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