Acuant AssureID
from GBG
Document authentication and identity verification platform with AI-powered document validation, facial recognition matching, liveness detection, and integration with global AML watchlists. Offers customizable risk-based approach with detailed verification results and compliance reporting.
Category:
Know Your Customer (KYC)
in:
Compliance
Platforms for verifying customer identities, assessing risk, and meeting regulatory requirements for customer onboarding.
Analysis on right >
Know Your Customer (KYC) analysis
Vendor Support & Maintenance
(8 Yes /8 Known /10 Possible features)
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1. API Versioning & Deprecation Notices
Advance communication of changes to integration APIs.
API versioning and deprecation notices are included as part of developer documentation.
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2. User Community Forum
Online forum for peer support and knowledge sharing.
User community forum access is listed as available for product users.
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3. SLAs for Issue Escalation
Contracted timeframes for addressing critical issues.
No information available
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4. Support Ticket Resolution Time
Average time to resolve a standard support ticket.
No information available
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5. Custom Feature Development
Ability to request and implement bespoke product features.
Custom feature development is available for enterprise customers (per RFP, enterprise tier).
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6. Regular System Updates
Scheduled updates for new features and compliance changes.
Regular system and regulatory compliance updates are included in SAAS agreement.
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7. Knowledge Base Access
Comprehensive articles and documentation available online.
Comprehensive online knowledge base is provided for end users and partners.
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8. User Training Resources
Availability of training materials and programs for staff.
Training resources and onboarding support are available.
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9. Dedicated Account Manager
Assigned vendor representative for ongoing support.
A dedicated account manager is assigned for enterprise clients, per sales collateral.
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10. 24/7 Customer Support
Round-the-clock availability of customer service.
24/7 customer support is offered, as specified by vendor website and datasheets.
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Scalability & Performance
(5 Yes /5 Known /10 Possible features)
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Analytics & Reporting
(9 Yes /9 Known /10 Possible features)
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Monitoring & Ongoing KYC
(9 Yes /9 Known /10 Possible features)
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Fraud Detection & Prevention
(6 Yes /6 Known /10 Possible features)
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Integration & Interoperability
(8 Yes /8 Known /10 Possible features)
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User Experience & Onboarding
(8 Yes /8 Known /10 Possible features)
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Regulatory Compliance & Reporting
(7 Yes /7 Known /10 Possible features)
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Data Security & Privacy
(9 Yes /9 Known /10 Possible features)
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Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD)
(8 Yes /8 Known /10 Possible features)
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Identity Verification
(7 Yes /7 Known /10 Possible features)
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Publicly available data.
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